Frequently Asked Questions (FAQ)

1. General Questions

Is Biolunelle available in physical stores?

The products from Biolunelle are available exclusively online at biolunelle.com. This way, you always get fresh, high‑quality goods directly from the manufacturer.

What does the 30‑day trial period mean?

You can test Biolunelle products for 30 days without obligation. Not satisfied? Simply contact us at: support@biolunelle.com
Conditions of the 30‑day trial period (voluntary additional service):
  • The return must be initiated within 30 days of receipt.
  • Products must be unused and undamaged.
  • For hygienic reasons, returns of opened/used/“worn” products are excluded, provided these are sealed goods which are not suitable for return for health protection or hygiene reasons and whose seal was removed after delivery .
Note: Your legal 30‑day right of withdrawal for online purchases remains unaffected. Any return costs are based on our cancellation policy.

2. Product Questions

How do I use your products?

Our products are designed for daily, uncomplicated use. Please follow the instructions on the product label as well as on the respective product page.

What ingredients are used?

We use carefully selected, gentle ingredients without aggressive chemicals, parabens, or artificial additives. The complete INCI list can be found on the respective product detail page.

Are there any side effects?

Our products are generally well tolerated. In case of pre‑existing conditions, known sensitivities, or allergies, please consult your doctor or pharmacist before using and, if necessary, carry out a patch test.

Where can I find more details?

Each product page contains a detailed description, usage instructions, and the complete ingredient list.

3. Payment Questions

Which payment methods are accepted?

  • Credit card (JCB, Visa, Mastercard, American Express, Discover, Diners Club)
  • PayPal
  • Klarna
  • Sofort (Direct transfer)
  • Apple Pay
  • Google Pay
  • Afterpay
Can I change or cancel my order? Yes – you can change or cancel your order within 24 hours after placing it. Please contact us as soon as possible at: support@biolunelle.com. After 24 hours, changes or cancellations may no longer be possible because your order may already be processed or shipped. Your legal right of withdrawal upon receipt remains unaffected.

4. Shipping & Delivery – Frequently Asked Questions

What are the shipping costs?

  • We offer free shipping within the United States, with no minimum order value.
  • For international orders, any available shipping options and costs will be displayed at checkout based on the destination.

How long does delivery take?

  • Delivery within the United States takes approximately 6–15 business days, Monday through Friday, excluding U.S. public holidays.
Once your order has shipped, you will automatically receive a shipping confirmation email with tracking information.

I entered an incorrect delivery address. What should I do?

  • Please email support@biolunelle.com as soon as possible.
  • If your order has not yet shipped, we will do our best to update the address. If the package has already shipped, the address may no longer be changed and additional shipping costs may apply for re-delivery.

My package is lost. What should I do?

Please email support@biolunelle.com with your order number and tracking number. We will review the shipment with the delivery provider and reply by email with the available resolution, which may include a replacement or refund depending on the result of the investigation.

How are taxes handled?

  • Any applicable U.S. sales tax will be calculated and displayed at checkout based on the delivery address and applicable requirements.
  • For international orders, import duties, customs charges, or local taxes may apply and are the responsibility of the recipient unless otherwise stated at checkout.

5. Contact & Returns

How can I return or exchange a product?

If you wish to return or exchange a product, please contact us within 30 days of receiving your order at support@biolunelle.com.
Returns/exchanges are possible in the following cases, among others:
  • Manufacturing defects
  • Transport damage
Regardless of this, consumers are entitled to the statutory 30‑day right of withdrawal; please refer to our cancellation policy for details.

How do I contact Biolunelle?

Our support team is always here for you. If you have any questions, write to us at: support@biolunelle.com.